refund policy
Partial Refunds on Continuing Education Classes
From time to time, we may offer discount codes to help fill classes. This allows more students to participate while ensuring our teachers are still paid fairly. Please keep in mind:
If you register at the regular price and a discount is offered later, we won’t be able to retroactively apply the discount.
Similarly, if a discount is offered first and later removed, the class will only be available at the regular rate moving forward.
We appreciate your understanding and your support of both our students and instructors.
Full Refunds on Continuing Education Classes
At PlayPenn, we are proud to collaborate with exceptional artists who generously make time in their busy schedules to teach our classes. In addition, to ensure a high-quality, personalized experience, we keep class sizes intentionally small.
In order to offer a small-group class experience and pay our professional instructors consistently, please note all sales are final and tuition is not refundable. PlayPenn is not able to offer a voucher/credits towards a future purchase. Please consider this before making your purchase.
Playpenn Merch
All PlayPenn merchandise is sold and fulfilled through our third-party partner, Bonfire. As such, PlayPenn does not handle orders, returns, or exchanges directly.
For any issues related to returns, refunds, or exchanges, please refer to Bonfire’s official policy here: Bonfire Returns, Refunds, and Exchanges
If you have questions about your order, Bonfire’s support team is best equipped to assist you.