Enrollment Policies (Time Zones, Payment Plans, and Refunds)

ONLINE SCHEDULES & TIME ZONES: Most of our classes are delivered online and open to participants worldwide. Our website automatically displays class start times based on your device’s current location, so you will always see the correct time no matter where you are. If you are traveling for work or personal reasons, please verify the local time shown on your device on this registration page before joining the class For example, if a class begins at 7:00 PM U.S. Eastern Time (ET), it will appear as 4:00 PM PT when viewed from the U.S. West Coast, or 11:00 AM the next day if you are in Sydney, Australia. Many of our instructors are based in the U.S. Eastern Time (ET) zone, but not all. Once again, please double-check the local time shown on your device on this registration page before joining the class if you are traveling. IN-PERSON SCHEDULES & TIME ZONES: If the class is held in person, please note that the start time is based on the time zone of the city where the class takes place. If you book the class while traveling, be sure to use the class’s local time zone rather than the time zone of your current location. CLASS LINK: The hyperlink to join your respective online class(es) will be emailed to you separately from your class registration confirmation, closer to the first session. PAYMENT PLANS: PlayPenn believes that cost should never be a barrier to learning. Flexible payment plans are available, and we’re happy to work with students to find a solution that fits their needs. To inquire about setting up a payment plan, please email our Education Department using the form on the Upcoming Class main page. REFUND POLICY: At PlayPenn, we are proud to collaborate with exceptional artists who generously make time in their busy schedules to teach our classes. In addition, to ensure a high-quality, personalized experience, we keep class sizes intentionally small. In order to offer a small-group class experience and pay our professional instructors consistently, please note all sales are final and tuition is not refundable. PlayPenn is not able to offer a voucher/credits towards a future purchase. Please consider this before making your purchase. Please visit our Refund Policy webpage to learn more about our other policies.